Thank you for your review of our simple hub caps and, most importantly, for sharing your experience about locating the correct size. We sincerely apologize for the trouble you had finding the right fit for your unit. You are absolutely correct: for parts like these, which are model-specific, the best way is always to check directly with the manufacturer who sells your brand. We are working to improve our parts identification resources to make this process easier online. In the meantime, please always feel free to call our Sales Team directly at 800-780-2677 or email us at sales@boss-industrial.com, and we will be happy to assist you in confirming the exact part number needed for your machine. We appreciate your business and your valuable suggestion.

Thank you for your valuable feedback. We are glad we quickly resolved the issue that led to this review and clarified any miscommunication.

Thank you for taking the time to provide us with this very honest feedback. We are truly pleased to hear that your log splitter is an 'excellent piece of equipment that works great' and that the parts you ordered arrived quickly. Your satisfaction with our product and our parts delivery speed is very important to us. However, we are deeply disappointed and sincerely apologize for the issues you experienced with the initial assembly at Lowe’s (missing hydraulic O-rings and the dipstick from the hydraulic oil cap) and, especially, for the inexcusable failure to return your multiple calls. We hold ourselves to a high standard of customer service, and we failed you in this instance. Please accept our sincerest apologies for the frustration and inconvenience this caused. 'Shame on Boss' is a criticism we take seriously, and we will be reviewing our procedures to ensure all callback requests are handled promptly.

We are glad that you were ultimately able to resolve the parts issue and get back to using your machine. We value your business and are here to assist with any future needs.

Thank you for confirming that the cylinder fit and re-assembly went well with no issues. We are glad to hear that you were able to complete the repair. Please let us know if you need any further assistance with your log splitter.