SUPPORT CENTER
Find answers, manuals, and guides for your Boss Industrial equipment
FAQs
Manuals
Maintenance
Troubleshooting
Warranty & Returns
FREQUENTLY ASKED QUESTIONS
What tonnage log splitter do I need?
20–27 ton models are sufficient for most homeowners. For professionals or very hard wood (oak, elm, etc.) 30–40 ton models are recommended.
What's the difference between horizontal and vertical operation?
Horizontal splitters load at waist height — ideal for smaller logs. Vertical (or combo) models allow splitting large heavy logs directly on the ground without heavy lifting.
What type of hydraulic fluid should I use?
Use AW32 or AW46 anti-wear hydraulic oil. Check your owner's manual. Avoid ATF unless specifically allowed.
How long does shipping take?
Orders usually ship within 1–3 business days. Ground delivery takes 3–10 business days depending on location.
PRODUCT MANUALS
MAINTENANCE & SAFETY
PRE-OPERATION CHECKLIST
- Check hydraulic fluid level
- Inspect all hoses and connections
- Verify tire pressure (towable models)
- Test safety features
- Clear work area of debris
REGULAR MAINTENANCE SCHEDULE
- Every 8 hours: Check fluid levels, inspect for leaks
- Every 50 hours: Change hydraulic filter, grease fittings
- Every 100 hours: Change hydraulic fluid, inspect wedge
- Annually: Full inspection, replace worn parts, engine tune-up
SAFETY GUIDELINES
- Always wear safety glasses and hearing protection
- Keep hands clear of the splitting zone
- Never operate while fatigued or under the influence
- Ensure firm, level ground placement
TROUBLESHOOTING
Splitter won't start
- Check fuel level and ensure fuel valve is open
- Verify oil level is adequate
- Check spark plug condition
- Ensure the ON/OFF switch is in ON position
Slow cycle time
- Check hydraulic fluid level and condition
- Inspect for air in the system (bleed if needed)
- Check engine RPM — should be at full throttle
- Examine pump and valve for wear
Hydraulic fluid leak
- Inspect hoses and fittings for damage
- Tighten loose connections
- Check cylinder seals
- Replace damaged components immediately
WARRANTY & RETURNS
Warranty Policy
- 2-year limited warranty on most components
- Covers defects in materials and workmanship
- Engine warranty separate (check engine manual)
- Commercial use may have different terms
Return Policy
- 30-day return window for unused items
- Item must be in original condition
- Some restocking fees may apply (up to 15%)
- Contact support before initiating return